Return & Refund Policy
What is your return policy?
We offer free returns for 30 days (from the date of purchase). Items must be unworn and unwashed with tags to be eligible for a return/refund. Clearance or final sale items are not eligible for return.
There are three easy ways to start a return:
1. Visit our (self service return portal)
2. Email contact@adtigoapparel.com
3. Call +1-844-420-8100
Please have your order ID and zip code handy to speed up the process.
We will provide you a free prepaid return shipping label. Please repackage the returned items along with the packing slip in either the original shipping bag or package of choice. Please make sure there are no other labels on the package or cover the old slip with the return slip. When we receive your return, we will credit your original form of payment, and send you an email to let you know it has been processed.
How can I get a return label?
You can initiate your return here (link to return service portal) and print a prepaid USPS return label. Beware of pop-up blockers in your browser that may prevent you from using the return portal.
Please allow 2-3 weeks for your refund. We will send you an email once the item(s) have been received and your refund has been processed.
Returns
What if my items are damaged or defective?
If you have a damaged or defective item, please do NOT initiate a self-service return. Returns for refund will be subject to a $6 return shipping fee, which will be deducted from your refund.
Eligible domestic returns can also be refunded in the form of a store gift card, and no return shipping fee will be applied.
Outbound shipping fees from the original order are not refundable.
What if I want to exchange items from an order?
In place of an exchange, simply return your items from your previous order then, re-order the desired items. We offer free standard shipping on re-orders and will honor any promotions that may have been on your order. You can email contact@adtigoapparel.com or call 1-844-420-8100 for assistance.
